Last Sunday, I happily placed an order of my wedding dress and all accessories (apart from the shoes which I have) with JJ’s House.com. I have been searching high and low since last November for the perfect dress. Like many others, I was lured by the JJ’s House website. I am still impressed by the prices and variety of the dresses and accessories and found many to my tastes.
When I ordered my dress, I went for custom size and we entered my measurements as per the drop-down boxes on the dress’s page. Within a day, I got a reply from a customer service rep who I thought was just being thorough and checking my measurements. I said they were correct and thought that would be OK for them and that they could proceed to the next stage, making my dress.
Oh no, boy was I wrong because that was followed by another email AGAIN questioning my measurements. And it’s been like this for different parts of my body over the past four days. Every time, they would tell me that their dressmaker “suggested” X or Y measurements because they were, in their opinion, “too big” or “too small” and should be within “10 inches of each other.”
I told them I’d ordered a custom size to my measurements.
I woke up all expectant this morning, checked my email and, lo and behold, JJ’s House had replied. It was the same thing: querying measurements and the same old link to the same standard size charts where I don’t fit squarely in 1 size or even 2. Something I explained ovet and over.
Sick of this, and with sadness and anger in my heart, I cancelled the order today and asked for my money back. So, despite all my explanations of the fact that I repeatedly said I wanted a CUSTOM SIZE and that that is clearly stated on the order form along with the measurements, and trying other tactics including telling them to just make it to the measurements I had given and also explaining that I went to a professional to get measured which I did (which they suggest on their website as well as in an email to me). NOTHING worked. They will not listen to reason.
Before I decided to go with them, I did see loads of good and bad reviews. I thought, “It’s just like anything really, some people have difficulty with some products or services and some don’t.
All that’s left to say is that the saving grace is that at least they did not start my dress at all. They did not sew a stitch. I also have to say here that they should put the customer first. I know my body better than anyone. Sometimes I am beteween 2 sizes and sometimes I’m not. In the case of JJ’s House, with them being Asian I am all over the place and not between 2 sizes. I chose custom fit for various reasons: comfort for being sat, length of the dress so it is not caught in my wheels and style. I have no qualms about the style and colour of the dress, which I love online. But this process, it could be better.
My only conclusion is that all this going round and round the same issue is their attempt to say “We don’t know how to make your dress so it will look good on you given you are sat and not standing.”
I won’t go so far as to say they are a fraud or anything like that, because the customer service regarding my quick queries, such as the size of a bolero or the length of earrings, was great and that was solved swiftly and to my satisfaction. But I do wish that when people can’t do something they SAY they can’t and don’t take me for a ride for 5 working days.
I also know it’s not my size that is the issue. Yeah, I am not the tallest, but I’m not really short either. I nearly bought shoes from them but was worried about the width so that’s why I went elsewhere for the shoes. In general clothes shops I am about a UK 16 but most of my weight is on my midsection. I’m sometimes a UK 14 and have a smaller chest and bust and shoulders that are the equivalent to a size 14. So, from what I have heard I am pretty “average.” I know JJ’s House are based in Hong Kong. I also know from YouTube video reviews of their dresses that they have so many happy customers.
Shame I am not one of them. At least not in the dress. The samples of material are great and I can see myself going back for accessories. I adore the chosen colour of my samples.
I think they cater more for if you have a standard size 6 – 26 (UK) or equivalent in your country and/ or do not deviate from their idea of a proportioned body. They kept insinuating that , to be “proportioned,” I had to fit X Y or Z measurement according to “their dressmaker,” no matter how much I insisted that what ordered is to my custom measurements.
I also feel they are discrimanating against me and those who helped me get measured. It wasn’t a small task and I am still feeling the effects of the exhaustion and pain the effort caused me. I also think, why offer a custom service if you can’t conform to the requirements of a customer? I thought they would see me as a challenge and say “OK let’s do this.” I am within the custom range limits for ALL my measurements and they are able to make custom dresses for people WAY bigger than me, so I can only say that their problem is that they are discriminating against me by not taking my word as is.
I even found some sites that have “disability clothing” but they are more casual style.
But, as they say in fashion, no pain no gain.
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